BDA advises Servion Global Solutions on sale to EMK Capital

BDA Partners is pleased to announce that its client, Servion Global Solutions, a portfolio company of Everstone Capital, has been acquired by EMK Capital. Servion is a leading independent technology-agnostic provider of Customer Experience (CX) and Digital Engineering solutions.

BDA Partners acted as exclusive financial advisor to Servion and its shareholders on the transaction.

Servion offers comprehensive digital-enabled omnichannel solutions with expertise in designing and integrating complex APIs within the CX ecosystem. Servion has deep implementation expertise across a broad base of CX technologies. It offers comprehensive, end-to-end services enabling the deployment of new-age technologies, including cloud, analytics (text and voice), conversational AI, omnichannel CX, RPA and workforce optimisation. The company has over 1000 employees with offices in the USA, Canada, Middle East, SE Asia and India.

Laurent Philonenko, CEO, Servion, said: “First, we want to thank Everstone Capital, Cisco Investments, other minority shareholders and the Board for their support and help in creating value over the last years. We are excited to join forces with EMK Capital and embark on this new chapter of growth and development. On behalf of the whole Servion team, we look forward to unlocking a wealth of opportunities for innovation, enabling us to better serve our customers and meet their evolving needs.”

Avnish Mehra, Vice-Chairman, Private Equity, Everstone, said: “We are proud of what we accomplished with Servion and its management team. We repositioned the company to embrace the cloud and AI transition and we incubated a SaaS business which became successful. We wish the company well under its new ownership.”

Manoj Balwani, Head of Technology, US & India, BDA Partners, said: “We’re pleased to have found a new partner for Servion and to deliver a good outcome for Everstone. With the growing digitalisation of contact centres and the use of disruptive AI-enabled technologies, Servion is uniquely positioned to ride on favourable industry tailwinds. This transaction solidifies BDA’s expertise across the digital transformation and tech-enabled customer experience services market.”